Engagement Score

I recently created a survey about engagement. Respondents could answer Strongly Agree, Agree, Neither Agree nor Disagree, Disagree, or Strongly Disagree. I am trying to translate the data collected and compare it to some of the benchmarks presented by CultureAmp. For the percent agreement, should I include the Neither answer or only include the Agree and Strongly Agree answers?

Hi @Carson_Jones - Thanks for the question and welcome to the forum!

The percentage favourable/agreement is a combination of only “Agree” and “Strongly agree”. The breakdown is as follows in terms of the reporting in Culture Amp:

Favourable = “Strongly agree” and “Agree”
Neutral = “Neither agree or disagree”
Unfavourable = “Disagree” and “Strongly disagree”

I hope that answers the question? Feel free to let me know if I can add any more detail for you.

As a side note to this, you can add the benchmark directly to your survey so that it populates a comparison next to your results. The process is documented in our support guide here: https://academy.cultureamp.com/hc/en-us/articles/360010592399

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