thanks Sloan!!! really helped with some perspective, and reassuring that our thought process was similar with regards to only a few people “skewing” data.
We’re about 50 employees, 5 executives, a dozen in management level. Overall, executives (but only 8 replied to the survey). Overall, executives score at a 96% and management at a 68%. Executives have 38 out of 54 rated as 100 while management see’s/reports things much differently. Executives are concerned that this is the “problem group” - but yes, issue is this is only 8 people.
Some of the biggest splits (75 pt difference) come where management feels left out of conversations that impact them and their clients.
More focus on a particular driver might really help us avoid an all out finger pointing session and will work on narrowing things down, keeping in mind it very well could just be a couple people. I will also be reminding them all of the 6 blind men and the elephant, and that results are based on each INDIVIDUALS perception and that we cant take it for the whole truth.