How do your leaders build trust?

This is an interesting article about the value of trust in a crises and how to rebuild it.

“Trust is an outcome, yet millions of dollars are spent in ‘trust building’ exercises conducted in the abstract. When leaders think of trust in purely emotional terms they tend to either minimize its importance or sympathize. Neither of these is the recipe for success.”


Thanks for sharing, I really enjoyed reading this.

I especially like the focus on authenticity and how it is judged in the first nanosecond of speaking to someone new. People can smell fakeness a mile off and it’s incredibly hard to ever change that first impression.

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Great article & thank you sharing. Very timely for a current situation that I am dealing with thank you.