You ask a great question. If you want to craft an extraordinary team then you must focus on enhancing your teams learning from day-to-day experience. You need to pay attention to people’s growth over time, keep track of their experiences and what competencies were developed. You can do that by developing the habit of regular one-to-one and team conversations:
• Weekly Individual Check-ins – Holding a weekly, short one-on-one is critical to keeping people energized. It is an opportunity to touch base on goals and progress, and to learn what you can do to support achieving them. The conversations should be biased towards asking questions versus giving direction and should support versus asking for a report. You should be sure to mention any existing gaps and the progress on closing them.
• Monthly Team Reviews – These team meetings should focus on your team’s progress against existing goals, including closing gaps, ensuring alignment of purpose, processes, and priorities, and reviewing the latest feedback for new gaps. Most importantly, these reviews should be action oriented with clear ownership and follow-up on prior actions.
• Quarterly 1-to-1 Reviews – This once-per-quarter discussion around effort, performance, and career offers an opportunity to ensure clear alignment between each team member’s role and purpose with that of the team and organization. It is also an opportunity to reinforce team norms as well as the part each team member plays in upholding those values. And, as always, to maintain a focus on the progress to close existing gaps.
Team coaching is all about the relationship between you and your team. Always start with what your team expects of you. It is a collaborative process that builds group support. It encourages open communication among the team and between the you and your team members. Issues can be raised, and possible answers explored in a way that encourages the creativity of all involved. Team relationship coaching that is frequent and based upon regular feedback will also keep you aware of the frustrations or disconnects that can all too quickly lead to deterioration and disengagement.
If you’re interested in the topic of team leadership I publish regularly on my blog www.onehabit.blog
Dr. Jeb Hurley, DBA